The command prompt mode, along with the privileges of the current session, are available on the top left of the Window. To take full advantage of this feature, users must select the System Shell tab once a support session is established. Here they will find an array of different buttons, each one enabling different options. The Restart Shell button automatically closes and restarts the shell being used, ending all the tasks occurring and deleting all the output history. The CTR Break button can be used to break pending operations currently performing on the System Shell. The Run a Batch button runs a batch or a script file. As for the Open PowerShell/Open CMD prompt button, it is very similar to the Restart Shell button, but instead of simply opening a new shell, it opens the new shell in the opposite mode it was before. When using the Clear output button, it will clear the screen, deleting all the output history from the shell. To send the commands inserted on the command box, one must simply click the Send button or press Enter on the keyboard.
Remote Support is way more than just desktop sharing. Harness the raw power of the Command Lines and provide a full throttle support service.
Most of the remote desktop or system administration tasks can be executed at a low level, not necessarily requiring a full remote support connection. On those circumstances, a command line is much faster and flexible to use than desktop sharing. It also has the advantage of being much less bandwidth demanding and the ability to circumvent some issues. For instance, every so often, during support sessions, the remote graphical environment may be damaged or unresponsive. On those scenarios, BeAnywhere Support Express provides an emulated command line that can be used to speed up the most common tasks. BASE System Shell can be used as a standard windows CMD prompt or a PowerShell prompt. Either one can be used to run batch files or Windows Scripting Host scripts.