Transfering Sessions Between Technicians

Transfering Sessions Between Technicians

We all know the excellent tool that Support Express is but did you know you can transfer or share the session with another technician?

1 – In the session visualizer, press “Session”.

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2 – Afterwards press “Transfer/Save”.

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3 – Now select the technician and press “Transfer To”.

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4 – The support request is immediatly available in the Technician Console whom the session was trasferred.

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5 – Select the support request and then “Accept Request”.

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6 – And it’s done! The session will be initated and you can support your clients.

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