Ticketing Management

Ticketing Management

Improve your management skills learning how to configure the Support Tickets. Next we’ll show you all the options of this service.

1 – In the Administration Area, go to MANAGEMENT > Tickets
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2 – Leave an introduction note for the Ticket and Save it.
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3 – In User Content, you can include questions for the clients.
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4 – In the Forwarding tab, you can define which department or technician will receive the supporting request.
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5 – Now you just need to set the Notifications. There are notifications available for the technician and for the Ticket creator. It depends on the Ticket actions, but also the technician and the client can receive notifications by e-mail.
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The Tickets configuration is complete. You can now take advantage of all the Support Express capacities.

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