Remote support software is also known as remote access software which permits to connect a computer through web and share desktop remotely. We can highlight that the main goal of remote support software is help friends, family and clients or even connect with others computers (always remotely, for sure).
The biggest advantage of using this tool is the possibility of managing, control or gathers information from client’s devices remote, in real time, while they have the opportunity to keep working without interruption.
These competences include file transfers, stopping and starting services, support for technician chat, connect to the command prompt, detailed service and process data, event logs, registry and local disk operation.
Obviously, the quicker you can connect to a client, the quicker you can fix a problem and carry on to the next task. For sure, those technicians just need a reliable remote support tool, fast enough to keep up developing client productivity.