These features will enhance your customer experience and it will clearly have a huge impact on the performance of each technician. For the Tech Center, it is also important to mention that there will be a significant decrease in phone call costs. Each problem will be solved through chat and VOiP, in a swift and free-of-charge process.
BeAnywhere allows users to initiate a chat conversation in different ways. Obviously, it is possible to do it while on a remote support session. Also, BeAnywhere grants users a way to establish a pre session chat, which can be initiated outside a support session, at any time.
If desired, technicians can also chat with other technicians. Multiple technicians can also be invited to the conversation. Helping the client in the most efficient possible way is our goal and can also be yours.