Standard configurations for the BASE Technician

Standard configurations for the BASE Technician

BeAnywhere allows you to change the standard configurations to adapt every technician to their working method. This configurations can be changed in the Administrative Area.

1 – Go to Management > Technicians.

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2 – Select the desired technician.

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3 – Go to the “Default Settings” tab.

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4 – Choose which requests the technician will receive.

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5 – Define the queue where the support requests should be generated to.

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6 – Now you’ll just need to configure the saving sessions.

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7 – When everything’s done, don’t forget to save and it’s done!

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