This technology solution is a perfect add-on for remote support tools. The biggest advantage that provides is the possibility to help the IT service provider to get things done quicker. Less time, more production: these are the obvious signs of bigger productivity. It’s all about keeping the business active.
With RMM, technicians can proactively monitor any machine and fix issues even before they disturb the client’s business (for instance, correct the resources when the RAM in a particular computer is being overused). For sure, this is the key for client’s satisfaction.
In other words, RMM increases customer service levels, by keeping the system up and running perfectly. This preventive approach, especially over critical servers and workstations, avoids problems through timely alerts that are sent to technicians whenever computers or applications need immediate attention. This way, users can focus on their productivity and profits, not on the machines that supposedly are there to help them (not the other way around).