With RMM is even more unthinkable a situation where a client waits at home or office for the arrival of an IT technician; travels to location to solve problems are memories from the past. Remote support is the present, and transparent intervention even before an actual problem occurs and disrupts a client’s activity is the near future.
In a nutshell: RMM allows technicians to be focused on proactive maintenance, such as management and deployment of updates, fragmentation of hard drives, antivirus definition updates, and even preventing problems waiting to happen and down-times in clients’ critical servers and workstations.
For sure that RMM allows IT agents to be more productive and increase their proficiently because they can resolve IT issues in real-time, without expenses and wasting time. Additionally, businesses enjoy getting things done quicker, remotely, proactively and, most importantly: focus on their core tasks, providing more value to their clients and enjoying the income that comes from there.