For sure, just with a proactive monitoring (and effective performance, don’t forget that!) is possible to alert in real-time for problems that can damage workstations.
Remote Monitoring and Management (RMM) is an add-on for remote support solution and the biggest advantage is the possibility to alert technicians when known tolerances are being reached, or it is exceeding available memory or even disk space is full on a server.
Now we can highlight some benefits of using RMM tools, such as, reduce the risk of system downtime, ensure the security of confidential information, to do updates and run antivirus definitions. Another proactive benefit is the possibility to help recognize possible problems before clients are impacted that factually cause downtime and expense.
In nutshell: RMM allows technicians quickly solve internal problems, but also helps clients fixing their issue proactively increasing in this form their productivity and proficiently.