Reporting every step of the way

Reporting every step of the way

The reports that BeAnywhere users can generate allow a perfect understanding about the activity of each and every remote support session, attended or unattended, as well as an overall picture for any Team Leader.
The reports that BeAnywhere users can generate allow a perfect understanding about the activity of each and every remote support session, attended or unattended, as well as an overall picture for any Team Leader. Through this simple but powerful feature, administrators gain the ability to micro manage technicians, being able to know how many remote support sessions each technician has conducted in a specified time range, the time spent in each session or even the average length of all the sessions provided.

For technicians, the advantages are also obvious. With access to all activity details, a tech can easily know when a remote support session was held to a specific customer, what the problems were and, obviously, check more simple data like the name or IP of the customer. The effects of this information gathering on the effectiveness and swiftness of the performance of any technician are immense.

BeAnywhere also records all requests that, for some reason, could not be answered by any technician. These logs and messages left by the unattended customers can be later acknowledged and taken care, so that no client does not receive the required remote support, as soon as humanly possible.

Last but not least, for further analysis, all of this data can be consulted in a graph of Columns, Rows or Pie form, making it easier and faster to comprehend all activity and make decisions accordingly.

 

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