Whenever you hire a new remote employee, make sure that you keep in touch with him so that he does not feel isolated and unmotivated. Think of different ways to keep in touch with him, like having regular web conferences using screen share with other remote employees, for instance, so they can get to know each other and keep in touch. This will give them a sense of working like a team and will facilitate the exchange of ideas.
Like every other staff member, remote employees also need recognition. By approving their work, you will most certainly keep them motivated and encouraged to do better. BeAnywhere is the right tool to have a perfect understanding about the activity of every employee and every remote support session that was held by each technician. So, if your employee does his work well, why not give him the credit he deserves?