To start, it is essential to identify and understand the costs associated, mostly because by choosing a remote support solution, companies can save a lot of money. Next, they should choose a solution that helps to increase the IT Support technician productivity and their customers satisfaction.
An additional step that employers should not disregard is their employees opinion. If they are unhappy, it is because there are improvements that can, and should, be made. Do not forget that if your employees are unhappy, this will have an impact on their job effectiveness. Always keep this in mind. Happy employees, means higher productivity and efficiency and, as such, this translates to happy customers.
Always look for a solution that has a fast and simple connection, flexible incident resolution, management tools and, of course, security. That is why BeAnywhere is what you should have in mind.