Focusing on IT managers and technicians, the need for a state-of-the-art remote support solution becomes even greater. Simple issues like a client being unable to easily transmit the problem to the IT agent can delay the procedures and maximize the inactivity time. In this scenario, the IT agent would have to resolve the issue locally. In a word: inadmissible.
The solution, however, is not as simple as it may seem. In this case, it seems that all you need is an efficient support remote tool that can swiftly connect you to a remote user (or to another technician) and rapidly solve the problem at hand. That is good, no doubt. But it can be better. Better than solving a problem is avoiding a problem. So more than just a remote support tool, modern companies need a remote management, administration and monitoring service that keeps everything under control and detects a situation before it becomes a problem. No inactivity, no damage, no worries.