Multiple ways to launch a remote support session

Multiple ways to launch a remote support session

When a client needs remote support from BeAnywhere, it will not be due to a lack of ways to provide it that he will not be attended. In an hour of need, BeAnywhere will be there for you. In more than one way!
When a client needs remote support from BeAnywhere, it will not be due to a lack of ways to provide it that he will not be attended. For a major of IT Support providers, the Pin Code option is the easiest and fastest to initiate a connection with a customer. All the client needs to do is to enter a six digit coed and that is it. But there are alternative ways to start a BeAnywhere remote desktop session. Lots of them.

BeAnywhere Support Express users can, for instance, integrate a Get Support button in their own website or application. All that a customer needs to do is to click the button and the remote support session begins.

Another way to set in motion a remote desktop session is through Calling Cards. This power feature enables IT Support technicians to generate a download link from which the customer will start the download of a Calling Card. Once downloaded, the client can place the Calling Card button on its own desktop. From that moment on, every time the customer wants to send a remote support session request, he can do it just by clicking that same icon. This is a feature that can be used each time a customer wishes to contact an IT support technician, as long as the calling card is valid.

Similar to the Pin Code feature, it is also possible to supply a Support Link to customers, in order to provide a remote support session whenever they are in need. A very simple process as well, the client receives a link, follows it, and the remote desktop becomes available to the client.

Last but not least, aiming to increase brand awareness and make it easy for customers to start a remote desktop session, BASE also allows the creation of Exclusive Links. Those links are fully customizable so the actual URL can contain, for instance, the name of your company. So, in an hour of need, BeAnywhere will be there for you. In more than one way.

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