In a nutshell, Remote Monitoring and Management (RMM) is a service that allows detecting problems before they even occur, report those issues to the IT service provider, and act accordingly (automatically or not, but always based in predefined settings).
Indeed that efficiency translates into business gains and popularity (especially if you’re running a service available 24 hours a day); with RMM, IT professionals will be more productive, just by keeping servers and critical workstations under close watch, intervening as soon as a red flag is raised.
Undoubtedly, Remote Monitoring and Management is an estimable bet for industries that need to defend the high level of dexterity and productivity. IT specialists can resolve issues swiftly and often before the user experiences a problem on their system. In summary: it’s a proactive and remote monitoring device of computer terminal and structure health.
RMM also offers the opportunity to solve issues without logging directly into the affected computer. Problems can be solved remotely from a centralized interface; at the same time, RMM takes care of classic maintenance tasks (like system updates) so that workers don’t need to worry about that. Workers that just need to worry about their work; that’s what RMM provides.