It is fundamental to mention that the administrator has complete control of all areas of the Admin Area and he is the one that creates, manages and edits the associated Technicians and Departments. All of these procedures are facilitated be the Granular policies followed by BeAnywhere. For instance, the administrator can limit IT Support technicians access to the Tech Console and/or the Admin Area by only authorizing specific sets of IP addresses.
To start with, remote support administrators will be asked to insert the biographical details of the company, such as name, email, address, phone number, VAT and country of origin. The next step is to insert the company logo, as it presents in the Applet of the customers. Whenever an IT Support technician performs a remote desktop session, the Applet is the interface used by the client. This option will increase brand awareness value amongst customers.
Administrators are also able to setup the expiration date of a Pin Code generated from the console, which can last for 1 hour to 7 days, and of the Applet, which can go from 1 hour to never expiring, once its creation. Another important feature is the ability to add a prefix to Calling Cards. By doing this, administrators are, once again, reinforcing the brand awareness of the company since Calling Cards can be dropped on the computer of a customer and consequently be used every single time he needs remote support assistance. The prefix can be composed by 4 to 8 digits (letters or numbers) and it will identify the Calling Cards as belonging to the company in question whenever a remote desktop customer receives one.