How to: Creating and Setting up Tech Permissions

How to: Creating and Setting up Tech Permissions

When talking about remote access sessions, security and restricted access – or the absence of it – flood tech departments every day: “How can I limit a tech’s access permissions based on the trust level that I believe he has or according to what is strictly necessary?”, “Can I manage granular and practically his/her power?”
We’re sure you have asked your self these questions, acknowledging the huge responsibility associated with task delegation.
Bear this in mind when walking through the steps that we provide you with below. BeAnywhere has – with a little help from our users – long acknowledged the importance of integrating granular access permissions that allow the hierarchical stratification of the company within the remote access solution itself.

1. In the Support Express Admin Area do to: Management > Technicians. Choose a technician and click on the “Permissions” tab. Right at the top pf the page you’ll find the “Access Admin Area” option that you can activate and manage the technician’s access permissions.

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2. In this window you’ll find all the Admin Area Menus, and here you can set to which of them will be technician be able to access. There are 3 different default profiles (All, reports Only, Read Only) and a customized one. After setting up the access limitations click on Apply.

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3.
Still in the “Permissions” tab, you’ll find the “Console Features” area that allows you to set with Console options will the tech be able to use. Click on “Set Details” to open the configuration window.

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4.
In all of the unmarked options will not be available in the Tech Console. So now you can be sure that each technician is on the right track. After setting the options, click on Apply.

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We hope that these simple tutorial brings great changes to your management strategy. Make sure that you take the most out of your remote access solution and stay tune for future Tutorials!

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