Hints BASE I

Hints BASE I

Learn how to install an agent when you don’t have access to the Console and learn the advanced options when you need to generate a support link.

1 – Go to http://www.beanywhere.com/supportexpress/home.php , press “ENTER” and choose “AdminArea”.

base_tips_en_1

2 – Enter your credentials and press LOGIN.

base_tips_en_2

3 – In the top page, press “Computers” as we see on the image.

base_tips_en_3

4 – This is the Agent generic installer, which you can use to install in the remote computer.

base_tips_en_4

5 – Go to the Console and press “Show Advanced Options”.

base_tips_en_5

6 – Before generating the request, you can add the client information and the problem description.

base_tips_en_6

7 – You can also choose the technician or department which will receive the request support. Press “CHANGE”.

base_tips_en_7

8 – Now you just need to choose where the request goes to and press OK.

base_tips_en_8

The generated request will be sent to the chosen queue.
base_tips_en_9

Leave a Reply

Your email address will not be published. Required fields are marked *