Create a Ticket from your Console

Create a Ticket from your Console

Improve your support management learning how to create Support Tickets directly from your Console.

1 – Open the Console and press “MY COMPUTERS”.

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2 – With the right mouse button select one of the installed machines. Afterwards, press “Create Support Ticket”.

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3 – A Ticket template will pop-up. Fill in the information and press “CREATE TICKET”.

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4 – Next you’ll receive a notification that your message was successfully sent.

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5 – Go to “Inbox” in the Console and select the created Ticket. Finally, you can add information or forward the request for a specific department or technician.

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