Whenever an IT Support technician wishes to inform a remote desktop customer of different business conditions, applicable on predetermined schedules, like a special promotion, the respective warning and time schedule can be easily defined in the Management tab of the Admin Area. It is possible to define specific schedules and create multiple messages to be presented to the client whenever it is necessary. One can always determine the Start and End Time of the schedule, the associated Timezone, which days of the week it will be available, and the URL to open. The IT Support technician also has the ability to determine when the URL is presented to the remote desktop customer, choosing whether by Exclusive Link, on the Applet, or, if desired, in both. Each specific Schedule can be deleted when necessary.
When performing a remote support session and the Internet connection fails, the IT Support technician can define the message displayed to the customer in that particular occasion. This message has to be in HTML format. It is also possible to define the URL that can be sent to a remote desktop customer whenever the Applet is closed or when the Applet is prematurely closed by mistake.
To finish, IT Support technicians can define the default warning messages to be sent to customers whenever a Calling Card has expired or does not have any support time remaining. These default settings can be overridden on the creation of batches of Calling Cards. The URL sent to the customer can be presented on two different occasions, at the beginning or during a remote support session.