Today we’ll discover the Technician Chat, one of the several features from the Console that you use everyday to give support.
1 -To open the Chat window, go to Console and press “Chat”.
2 – Now go to the Chat main page. Press the marked icon.
3 – You can change your visible state for the Console logged technicians, choosing one of the available states.
4 – You can also change your visible stat for the users that started conversation with you via WebChat.
5 – Now press in the “Technicians” tab.
6 – Select a technician and click with the right mouse button. Then click on Start Chat with Tech.
7 – Now you can start talking with the chosen tech. Ask questions or share information’s in a simple and efficient way.
8 – If you want you can start a conversation via VoIP clicking in the selected option.
9 – The technician will be notified and he just needs to ACCEPT.
10 – Whenever you want, you just need to press END CALL so that the VoIP conversation ends.