The Chat feature incorporated in the console enables the sharing of important information such as specific troubleshooting instructions and some other important topics regarding the remote support session, without forcing the customer to neither download any extra software nor spend additional money.
IT Support technicians can rely on this feature to receive and send accurate and complete information, such as serial numbers or product keys, thus easily sharing meticulous technical information with no mistakes, making it possible to provide an enhanced remote support session to clients. In order to maintain a conversation and providing the best remote desktop assistance to a client, the text box will place itself at the left side of any new open window, accompanying the browsing of the technician through the console so he can maintain a conversation while assisting the client remotely. The chat interface will display to IT Support technicians some critical parameters about the remote system configuration, such as the operating system, memory or available disk space at the customer computer.
This function enables to help customers whenever they are in need, since it remains available throughout the entire remote support session, no matter whichever tab the technician is using. To simplify, web addresses and email addresses are automatically hyperlinked making it easy to share information between technicians and clients, but also between technicians. The Technician chat is just another feature that was developed to help BeAnywhere users provide the best remote support, like any client rightfully demands.