With BeAnywhere Support Express, companies can deliver instant, on-demand remote support to any computer in the world, even through firewalls or non-standard Internet configurations.
Support providers or internal helpdesk departments can manage, maintain and control unattended computers, as well as assisting several machines simultaneously to increase productivity. Support Express uses a blazing fast, proprietary peer-to-peer network protocol that is up to 30% faster than similar technologies.
It is fully compatible with Microsoft%u2019s User Account Control and Active Directory technologies, supporting every Windows operating system from 2000 up to Windows 7. It supports detailed reporting and video recording of the sessions in the cloud, as well as several methods of connection.
BeAnywhere Support Express 2 is the result of several months of development and beta testing in close contact with BeAnywhere%u2019s community of users. %u201COver the last months, the response of our users has been amazing, with hundreds of comments, suggestions and requests arriving after each new beta version we published%u201D said Ruben Dias, CEO of BeAnywhere, Inc. %u201CThis new version combines the performance of our network with dozens of new features and enhancements that bring the remote support experience to a whole new level%u201D.
The last version of Support Express adds several features and refinements like:
- Immediate support request notification with exclusive InstaConnect technology and a new applet, 20% faster. %uFFFD
- Enhanced Reboot & Reconnect with autologon allows the remote technician to perform unattended reboots and log back into Windows without knowing the system credentials or requiring a local user to log in locally, even from the support applet and without administrator permissions.
- New full screen mode, perfected with the feedback from the community of users. %uFFFD%uFFFD
- Revamped disconnect procedures now make locking the remote machine optional.