Another possibility is the use of APIs. There are two options available, to start an API that allows generating remote desktop sessions from outside the tech console, using, for example, a CRM software, or to place an API on the company web site, empowering customers to directly insert a PIN Code or using a Calling Card built in the web site. Once again, BeAnywhere merges itself completely with all your company tools, making it very easy to manage and use. There is also the Validation API. The purpose of this API is to process the data concerning the customer, gathered by the BeAnywhere Support Express Applet before the creation of a remote support request.
One can also define Exclusive Links, from which customers will be able to send remote support requests whenever they are in need. If desired, managers can also define Exclusive Links to specific departments, so that a client can be attended by the same department/technician every time. It is possible to add a suffix to these links, allowing, once again, to reinforce your brand awareness.
Another possibility offered to IT Support technicians is to provide remote support sessions to customers that do not have an Internet connection on their computer. This is achieved through a dedicated Proxy server. Like everything else, the setup of this feature is quite simple. To finish, one can provide customers with a quick channel of communication that does not require downloading any additional software. The Web Chat will allow a chat conversation, even before the actual remote desktop session starts, between the client and a specific IT Support technician.