All the info you can gather

All the info you can gather

Diagnosing a clients problem can be as simple as pressing a button. Then press another and the issue is solved, without leaving your chair.
When an IT Support technician is performing a remote support session to a customer, he has the ability to consult important information about the computer being assisted, through the System Info tab.

The System Info tab provides an extensive variety of information concerning the assisted remote computer. Thanks to this feature, the technician has the authority to easily consult several parameters related to hardware configuration, computer components, system drives, windows services, which software is installed on the computer and many other elements.

Once the System Info tab is open, a list of options is presented to the IT Support technician. The first option available is the Dashboard, where one can see the Remote System information, BIOS, Video Controller, CPU, etc. Next, the technician may choose the Processes option, where he can view the process list occurring on the computer. The third on the list is the Network option, where the network connections are displayed. Just below, is the Applications option, where it is possible to see which applications the customer has installed on his personal computer. Through the Services option the technician can view all the installed system services and their respective status, and also change them if needed. In the Drivers option, is a list of all device drivers currently loaded on the system. For each driver, additional description is displayed. Technicians also have access to the Startup option, where a list of all the applications that are set to run once windows has loaded can be found. The Interactive User option gives details of the account the customer used to log in to his device, including information about the user, the group to which the user belongs and the privileges that he has. The last option, Events, is divided by Applications, Security and System.

Every information can be exported to a CSV file by simply using the button placed on the top right of the interface. When clicking over any of the remote services or processes, it will enable different possibilities as long as the Applet enjoys Administrator privileges or the remote machine is being accessed through a BeAnywhere agent. Whereas remote services can be started, stopped and restarted, the processes can be ended. It is also possible to disable or change the startup type from manual to automatic.

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