1 – Go to “Security” in the Agent window.
2 – Choose the method “BeAnywhere Password” and then insert the password. Press APPLY when done.
3 – Next time you connect to the machine, you’ll need to enter the previous configured password. Press OK to enter the session.
4 – Now we’ll login with a Windows Account. You can also check the option to enable an authentication with a non adminstrative account.
5 – You’ll need to enter your Windows credentials when you connect to the remote machine. Press Ok afterwards.
6 – Finally we’ll show you how to activate the option that enables the acceptation of the local support request. Select the box and press APPLY.
7 – The technician will see the information that the connection is waiting approval from the remote machine.
8 – Now the client will have to click YES in the remote computer to allow the request to be approved and the connection established.