Remote Monitoring Management (RMM) can be the answer for companies that want to keep competitive and give customers the best value proposition. There’s no sense in chasing today’s problems with yesterday’s tools; so, even in an economical stretch, following new (and profitable) trends in the technology market can make the difference. This technology solution is a perfect add-on for remote support tools. The biggest advantage that provides is the possibility to help the IT service provider to get things done quicker. Less time, more production: these are the obvious signs of bigger productivity. It’s all about keeping the business active. With RMM, technicians can proactivelyRead More →

Today’s IT departments tend to struggle for financial resources (most of them, anyway). But these specialists still need to preserve business continuity and be ready to provide support as fast as possible. Using Remote Monitoring and Management tools and services enables a different kind of support: the preventing one (still maintaining the opportunity to assist many people simultaneously and thus enhancing productivity). At the same time, it allows not only to keep the internal IT infrastructure up and running, but also to provide remote support to each and every client in need. With RMM is even more unthinkable a situation where a client waits atRead More →

We are writing a Case Study about a partner who has chosen BeAnywhere Support Express as the perfect tool to quickly solve software client’s problems. A tip: It’s seller software Sage Pastel for over twenty years. “Customers love the fact that we can connect to their PC/Server and resolve problems for them. It saves time for both parties and they appreciate the level of service we can offer”. Soon we give you more information about that.Read More →

Organizations are focused on the clients happiness and loyalty; at the same time, in a joint effort, IT service providers strive to assist their clients, keeping activities, whatever they may be, always up and running. Modern companies are built upon technological infrastructures, so the importance of a skilled IT department is only getting higher. In a nutshell, Remote Monitoring and Management (RMM) is a service that allows detecting problems before they even occur, report those issues to the IT service provider, and act accordingly (automatically or not, but always based in predefined settings). Indeed that efficiency translates into business gains and popularity (especially if you’reRead More →

Today’s organizations are seeking both competence and productivity with the goal to increase consumer’s happiness. So the keyword here is “today”. Yesterdays’ tools can’t keep up the pace. It’s not unusual to find companies, even small ones, with workers scattered around the globe connected only by remote devices. Workplaces are not just places with an address where everyone meets every day to work. So remote tools are becoming a cornerstone of modern industries; and outdated traditional support tools can immobilize efficiency of both remote employees and the IT specialists who need to use them. Focusing on IT managers and technicians, the need for a state-of-the-artRead More →

A good communication leads to successful problem solving. For that reason we can highlight the biggest advantages of chat and VoIP during a remote support session. Thanks to the Chat and VoIP features IT Support technicians can communicate with clients or among themselves in real time, during a remote support session or before. The main objective is obvious: speed up the procedures. But there are other advantages, like receiving feedback from a job (hopefully) well done. From the technician’s perspective, chat helps diagnose a problematic situation and undertake the most appropriate action; from the client’s perspective, it allows to reduce the downtime, increase productivity andRead More →

Today we announce the launch of a completely new BeAnywhere version, with increased speed, a ton of new features and a new look. This version has been in the forge for the last five months and received the contribution of thousands of loyal customers worldwide to whom we thank now! This is a very special moment! Today we announce the launch of a completely new BeAnywhere version, with increased speed, a ton of new features and a new look. This version has been in the forge for the last five months and received the contribution of thousands of loyal customers worldwide to whom we thankRead More →

Keeping an entire infrastructure centrally monitored (or just servers and critical workstations) avoids disasters and reduces interventions times. Money in the pocket. In the midst of an economic recession, efficiency values, conceptually accepted as the time, the effort and/or the cost used in the completion of a particular task or purpose, are now even more critical for a company survival. Being a broken freezer away from bankruptcy or system failure or business discontinuity makes it fundamental to continue low cost and high productivity practices. As any modern company will know, despite its size, server downtime and its high associated costs impact both productivity and ROI.Read More →