With VOiP integration, the interaction between clients and technicians becomes swifter and the problem resolution process is concluded even faster than ever before. BeAnywhere Support Express provides integrated VOiP audio communication between technicians and customers, outside or during a remote support session. Just plug in a headset into your computer and you are ready to go. Just like any other features, as chat or remote keyboard and mouse control, VoIP is also available to any technician. If necessary, it is even possible to perform conference calls between multiple IT Support technicians and the customer, making the problem resolution process more swift and effective. Because twoRead More →

Taking advantage of the remote concept can really bring your company closer to clients and profits. Thanks to remote support solutions, employees can provide worldwide assistance to customers at anytime from anywhere, as long there is an Internet connection. To deliver a good support service and make both customers and employees happy, here are a few advices on how to do it. To ensure that a company can provide good remote support assistance to clients it is important to start with the right employees and make sure they have the right technical resources. It is also essential to ensure that employees have the right amountRead More →

Customers will understand the difference between a product and a service… IT support technicians spend their days providing remote support assistance to clients. Therefore, it is important that they manage to find a way to make the process as simple and easy as possible. It is their responsibility to not only fix remote issues but also to make the task simple for all parties involved. There will be times when a technician has to assist end users more than once, and, as a result, it is important to be consistent in its approach in order to please end users and simplify remote support efforts. NeverRead More →