When providing a remote desktop session to a customer, the ability to keep taking additional notes about the remote support session itself can be a very helpful tool not only during that assistance, but for future reference. Therefore, assistance can be even easier and faster! When providing a remote desktop session to a customer, the ability to keep taking additional notes about the remote support session itself can be a very helpful tool not only during that assistance, but for future reference, for instance, if another IT support technician takes over the incident. These notes are extremely helpful, because they facilitate the record of everythingRead More →

It might seem a minor feature at first, but it is really one that can save you trouble and time. In the BeAnywhere Admin Area any IT Support technician can create email templates that can be used automatically and as many times as needed, ready to be sent to remote support customers. It might seem a minor feature at first, but it is really one that can save you trouble and time. In the BeAnywhere Admin Area any IT Support technician can create email templates that can be used automatically and as many times as needed, ready to be sent to remote support customers. InsteadRead More →

When a client needs remote support from BeAnywhere, it will not be due to a lack of ways to provide it that he will not be attended. In an hour of need, BeAnywhere will be there for you. In more than one way! When a client needs remote support from BeAnywhere, it will not be due to a lack of ways to provide it that he will not be attended. For a major of IT Support providers, the Pin Code option is the easiest and fastest to initiate a connection with a customer. All the client needs to do is to enter a six digitRead More →