BeAnywhere allows remote support users to setup an FTP connection on their computers, as one more way to improve even further the remote support services. As we all know, File Transfer Protocol is a standard network protocol commonly used to transfer files from one host to another over the Internet. Better known as FTP, it is built on a clientserver architecture. An FTP connection is frequently used to upload documents and web pages from a private computer to a public web-hosting server, which is the same as saying that is used to transfer files between a server and a remote support client. Therefore, it requiresRead More →

The Chat feature incorporated in the console enables the sharing of important information such as specific troubleshooting instructions and some other important topics regarding the remote support session, without forcing the customer to neither download any extra software nor spend additional money. BeAnywhere Support Express enables technicians to provide live support to clients during a remote support session, thanks to the Chat feature. IT Support technicians can easily communicate with clients in real time during the remote support session, for instant assistance and feedback just as soon as the session is established. The Chat feature incorporated in the console enables the sharing of important informationRead More →