The reports that BeAnywhere users can generate allow a perfect understanding about the activity of each and every remote support session, attended or unattended, as well as an overall picture for any Team Leader. The reports that BeAnywhere users can generate allow a perfect understanding about the activity of each and every remote support session, attended or unattended, as well as an overall picture for any Team Leader. Through this simple but powerful feature, administrators gain the ability to micro manage technicians, being able to know how many remote support sessions each technician has conducted in a specified time range, the time spent in eachRead More →

Calling Cards are not new to BeAnywhere Support Express, but can be much more than just another way to request remote support. A calling card is an advanced tool that can be sold individually to any client, enabling him the right to receive remote support at any given time. The Calling Cards feature enables a level of versatility that allows you to establish its usage to the minute. A tech can determine the session time available through that calling Card, in minutes, hours or days. Or even establishing an infinite time. Furthermore, a Calling Card expiration date can equally be determined in the exact sameRead More →

Integrated in a remote support solution, the advantages of port forwarding are immense, as well as obvious. To name a few, Port Forwarding allows remote computers to connect to a specific machine or service within a private local area network that usually is not accessible from an outside network. For those who may be a little unfamiliar with this feature, Port Forwarding is the procedure through which, for instance, a router or a firewall sorts the network data to a specific and correct port. This is a simple way of organizing network data, computers and routers, enabling the sending of the accurate data to theRead More →